Terms of Use

1.1 These Terms of Use ("Terms") govern your access to and use of the OfferLine web application, website, and all related services (collectively, the "Services"). By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms.

1.2 If you are using the Services on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

1.3 These Terms apply to all users of the Services, including users who access the Services without a registered account. Your continued use of the Services constitutes your ongoing acceptance of these Terms as updated from time to time.

"App" means the OfferLine web application.

"Conversation" means any AI-powered interview practice session, coaching interaction, or dialogue conducted through the Services.

"Social Media" means third-party platforms such as LinkedIn, Twitter/X, Instagram, or TikTok where OfferLine or its content may appear.

"User" means any individual who accesses or uses the Services, whether registered or unregistered.

"Website" means the OfferLine website accessible at offerlineapp.com and any associated domains.

3.1 By using the Services, you accept these Terms in full. If you disagree with any part of these Terms, you must not use the Services.

3.2 You must be at least 13 years of age to use the Services. Users between the ages of 13 and 18 may only use the Services with the consent and supervision of a parent or legal guardian.

3.3 You agree to use the Services only for lawful purposes and in a manner consistent with all applicable laws, regulations, and these Terms. You must not use the Services in any way that causes or may cause damage to the Services or impairment of their availability.

4.1 We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the date at the top of this page and, where appropriate, by sending you a notification.

4.2 Your continued use of the Services after any changes to the Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

5.1 Access to certain features of the Services requires a paid subscription. Subscription tiers, features, and pricing are described in the App and on the Website.

5.2 Free-tier users may be shown advertisements. Paid subscribers may access an ad-free experience as described in their subscription plan.

5.3 The Services incorporate artificial intelligence features. AI-generated content — including interview feedback, suggested answers, and resume advice — is provided for informational and practice purposes only.

5.4 AI output may be inaccurate, incomplete, or out of date. You acknowledge that AI-generated content is not a substitute for professional career coaching, legal advice, or any other form of specialist advice.

5.5 OfferLine does not guarantee employment outcomes or interview success as a result of using the Services.

5.6 You are solely responsible for how you use AI-generated content and any decisions you make based on it.

5.7 The Services may include links to third-party websites or resources. OfferLine is not responsible for the content, accuracy, or practices of any third-party sites.

5.8 We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice, without liability to you.

5.9 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from OfferLine.

5.10 We may introduce new features, tools, or resources subject to these Terms. Your continued use of such features constitutes acceptance of any additional terms that may apply.

5.11 OfferLine is an AI-powered tool and does not provide professional, legal, financial, or career-specific advice. Always seek professional guidance for important decisions.

6.1 You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.

6.2 You agree to notify us immediately of any unauthorised access to your account or any other breach of security.

6.3 You are responsible for ensuring that your device and internet connection meet the requirements necessary to use the Services.

6.4 You must not share your account credentials with third parties or allow others to use your account.

6.5 You are solely responsible for the content you submit to the Services, including but not limited to audio recordings, text inputs, and resume content.

6.6 You agree not to use the Services to submit content that is unlawful, harmful, defamatory, infringing, or otherwise objectionable.

6.7 OfferLine is not liable for any loss or damage arising from your failure to maintain account security.

6.8 You are responsible for complying with all applicable laws in your jurisdiction when using the Services.

6.9 We reserve the right to investigate suspected breaches of these Terms and to take appropriate action, including suspension or termination of your account.

6.10 OfferLine shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services.

6.11 You acknowledge that the Services are provided on an "as is" and "as available" basis without warranties of any kind.

6.12 OfferLine is not responsible for any third-party services, platforms, or tools that integrate with or are accessible through the Services.

6.13 You agree to indemnify and hold harmless OfferLine and its officers, directors, employees, and agents from any claims arising out of your use of the Services or your violation of these Terms.

6.14 Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Services shall not exceed the amount set out in Section 9.

7.1 We may retain records of your Conversations for the period described in our Privacy Policy. You can request deletion of your data by contacting us.

7.2 Conversation history is for your personal use only. You must not distribute, publish, or commercially exploit Conversation data without our prior written consent.

8.1 Paid subscriptions are billed in advance on a recurring basis (weekly, monthly, quarterly, or annually depending on the plan selected).

8.2 Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. By subscribing, you authorise us (or our payment processor) to charge your payment method on a recurring basis.

8.3 You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; you will continue to have access to paid features until then.

8.4 Except as set out in Section 8.6 below, we do not offer refunds for partial subscription periods other than where required by law or as stated at the time of purchase.

8.5 Prices are subject to change. We will provide reasonable notice of any price changes before they take effect.

8.6 7-Day Satisfaction Guarantee. If you are not satisfied with the Services, you may request a full refund of your initial subscription fee within seven (7) days of your first payment, subject to all of the following conditions:

• You must have completed at least three (3) Copilot or AI Interviewer sessions during the 7-day window, so we can verify the Services were genuinely tried;
• You must submit the refund request via our website at offerlineapp.com from the email address associated with your account;
• Your request must include the dates of your sessions and a brief description of why the Services did not meet your expectations;
• The guarantee applies only to your first subscription purchase and only once per user, household, and payment method;
• Refunds are not available for subscription renewals, plan upgrades, or purchases made with promotional or discounted pricing beyond the first billing cycle;
• Free trials and trial-to-paid conversions are not covered by this guarantee;
• We may decline refund requests where we reasonably believe the guarantee is being abused (for example, the use of multiple accounts or chargebacks initiated without prior contact with us).

8.7 Approved refunds under Section 8.6 are processed to your original payment method within fourteen (14) business days. This guarantee is in addition to any statutory refund or cooling-off rights you may have under applicable consumer protection law, which are not affected by these Terms.

9.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

9.3 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OFFERLINE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

9.4 IN NO EVENT SHALL OFFERLINE'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO OFFERLINE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, MULTIPLIED BY THREE (3), OR (B) ONE HUNDRED POUNDS STERLING (£100).

10.1 Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your personal data as described in the Privacy Policy.

11.1 The Services and all content, features, and functionality (including but not limited to text, graphics, logos, button icons, images, audio clips, and software) are owned by OfferLine or its licensors and are protected by copyright, trademark, and other intellectual property laws.

11.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Services for your personal, non-commercial use in accordance with these Terms.

11.3 You must not copy, modify, distribute, sell, or lease any part of the Services or the underlying software, nor may you reverse engineer or attempt to extract the source code of the Services.

11.4 Any feedback, suggestions, or ideas you provide regarding the Services may be used by OfferLine without restriction or compensation to you.

11.5 The OfferLine name, logo, and all related marks are trademarks of OfferLine. You must not use our trademarks without our prior written consent.

You agree not to use the Services to:

• Violate any applicable law or regulation
• Infringe the intellectual property rights of any third party
• Transmit any unsolicited or unauthorised advertising or promotional material
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
• Introduce viruses, trojans, worms, or other malicious or technologically harmful material
• Attempt to gain unauthorised access to any part of the Services or its related systems
• Use the Services to train, develop, or improve any competing AI model or product without our prior written consent

You also agree not to:

• Scrape, crawl, or systematically extract data from the Services
• Use automated tools, bots, or scripts to interact with the Services in a manner not intended
• Circumvent any technical measures we use to provide or protect the Services
• Resell or sublicense access to the Services

13.1 Any breach of these Terms may result in immediate suspension or termination of your account, removal of content, and/or legal action. We reserve the right to report violations to appropriate law enforcement authorities where warranted.

14.1 We may terminate or suspend your access to the Services at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms
• Conduct that we believe is harmful to other users, third parties, or the reputation of OfferLine
• Extended periods of inactivity
• Failure to pay applicable subscription fees

14.2 You may terminate your account at any time by contacting us or through the account settings in the App.

14.3 Upon termination, your right to use the Services ceases immediately. Provisions of these Terms that by their nature should survive termination (including intellectual property rights, disclaimers, indemnity, and limitations of liability) shall survive.

15.1 We may keep records of your use of the Services, including account information, transaction history, and communications, for the periods described in our Privacy Policy and as required by applicable law.

16.1 If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws in your jurisdiction provide otherwise.

Adjust this section to match your actual company jurisdiction.

18.1 For any questions, notices, or communications relating to these Terms, please contact us at offerlineapp.com.