Privacy Policy
Introduction
This Privacy Policy describes how OfferLine ("we", "us", or "our") collects, uses, and shares information about you when you use our web application, website, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the collection and use of information in accordance with this policy.
This Privacy Policy is incorporated into and forms part of our Terms of Use. Any terms not defined here have the meanings given in our Terms of Use. In the event of a conflict between this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.
We are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, the purposes for which we use it, the legal bases for processing, and how long we retain it. It also describes the rights you have in relation to your data and how to exercise them.
By using the Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services immediately. We will seek additional explicit consent where required by applicable law.
Collection of Information and Processing Purposes
Technical and Usage Data
When you use our Services, we automatically collect certain technical and usage information, including your IP address, device type, operating system, browser type, and interaction data. We process this data for the following purposes:
- Operating, maintaining, and improving the Services
- Diagnosing technical issues and preventing fraud
- Analysing usage patterns to enhance user experience
- Ensuring the security and integrity of our platform
- Complying with legal obligations
Voice Recordings and Transcriptions
When you use interview practice or copilot features, we may collect:
- Audio recordings of practice interview sessions
- Text transcriptions generated from those recordings
- AI-generated feedback and assessments tied to sessions
- Session metadata such as duration and timestamps
We process this data for the following purposes:
- Providing real-time AI interview coaching and feedback
- Improving the accuracy and quality of our AI models
- Enabling session replay and progress tracking
- Detecting misuse or policy violations
Subscription and Payment Information
When you subscribe to a paid plan, payment processing is handled by third-party providers (such as Stripe). We may receive and store:
- Subscription tier and status
- Transaction identifiers and purchase dates
- Billing country for tax and compliance purposes
- Renewal and cancellation events
Cookies and Similar Technologies
Our website and web application use cookies and similar tracking technologies to:
- Remember your preferences and session state
- Measure website traffic and usage patterns (analytics cookies)
- Support advertising attribution (marketing cookies)
- Ensure security and prevent fraudulent activity
Marketing Data
With your consent where required, we may collect and process:
- Email address for newsletters and product updates
- Advertising identifiers for targeted marketing
- Attribution data (e.g. how you discovered OfferLine)
- Engagement data from marketing emails (opens, clicks)
Blocking and Disabling Cookies
You can configure your browser to refuse all or certain cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly. For more information about the cookies we use and how to opt out, please consult your browser's help documentation or visit a third-party cookie management tool.
The Information Disclosed by Users
In line with the GDPR principle of data minimisation, we ask you to disclose only the personal information that is strictly necessary for the purpose for which it is being collected. You are not required to provide more information than is needed to use a given feature of the Services. Where optional fields are presented, your choice not to complete them will not affect your ability to use the core Services.
Age Restrictions
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If you are under 13, please do not use the Services or submit any personal information to us.
Parents and Guardians
If you believe your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at the address below. In accordance with the Children's Online Privacy Protection Act (COPPA) and applicable law, we will take steps to remove that information from our systems and terminate the associated account as soon as practicable.
Sharing of Information
Cloud, Email, and Communications Providers
We use cloud infrastructure and email service providers to operate the Services. These providers may process your data on our behalf solely for the purposes of delivering those services and are bound by appropriate data processing agreements.
IT, Hosting, and Payment Providers
We share data with our hosting infrastructure providers and payment processors (such as Stripe) as necessary to provide the Services and process transactions. These parties act as data processors under our instructions.
Advertising Partners
With your consent where required, we may share limited data with advertising partners to measure the effectiveness of our marketing campaigns and to serve relevant advertisements. You may opt out of interest-based advertising through your browser settings or by contacting us.
Legal and Financial Advisors
We may share your information with our legal counsel, accountants, and other professional advisors where necessary to obtain advice, comply with legal obligations, or protect our legitimate business interests.
Legal Authorities
We may disclose your personal data to law enforcement agencies, courts, regulators, or other public authorities where we are required or permitted to do so by applicable law, or where we believe disclosure is necessary to protect the rights, property, or safety of OfferLine, our users, or the public.
Anonymized Data
We may create anonymized or aggregated data derived from personal information and use it for any purpose, including improving our Services, conducting research, and sharing with third parties. Anonymized data does not identify any individual and is not subject to this Privacy Policy.
AI Use
Our Services use artificial intelligence to provide features such as interview coaching and feedback. You should be aware that AI-generated content may be:
- Inaccurate — AI responses are probabilistic and may not reflect correct information
- Incomplete — AI output may omit important context or nuance
- Outdated — AI models have knowledge cut-off dates and may not reflect recent developments
AI-generated feedback should not be relied upon as professional career, legal, or other specialist advice.
Publicly Available Sources
We may supplement the information we collect with data obtained from publicly available sources, such as professional networking profiles or publicly accessible databases, where permitted by applicable law. Any such data is processed in accordance with this Privacy Policy.
Storage of Information
Retention Period
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we will securely delete or anonymise it.
Access Control
Access to personal data is restricted to authorised personnel who need it to perform their job functions. We enforce role-based access controls and require staff to adhere to confidentiality obligations.
Data Destruction
When personal data is no longer required, we follow a secure data destruction process that ensures the data cannot be recovered or reconstructed. This includes secure deletion of digital records and proper disposal of any physical media.
Security Measures
We implement a range of technical and organisational security measures to protect your data, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Multi-factor authentication for internal systems
- Incident response procedures for data breaches
- Staff training on data protection and security practices
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Corporate Affiliates and Sale of Business
We may share your personal data with our corporate affiliates, subsidiaries, and parent companies as part of our normal business operations. In the event of a merger, acquisition, restructuring, or sale of all or substantially all of our assets, your personal data may be transferred to the successor entity. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.
Rights Under GDPR
If you are located in the European Economic Area or United Kingdom, you have the following rights regarding your personal data:
- Right of access — to obtain a copy of the personal data we hold about you
- Right to rectification — to have inaccurate data corrected
- Right to erasure — to request deletion of your data in certain circumstances
- Right to restriction of processing — to limit how we use your data
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details in the Contact Us section below. We will respond within one month of receiving your request.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by sending you a notification. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at offerlineapp.com.